Location: On-Site – Juno Beach Florida

Need only local resource and minimum experience is 8 years
 

Data Analyst to support Experience Score (TXS) and IT4U initiatives.

Key Responsibilities:

• Technology Experience Score (TXS) Analytics:
  • Analyzing and monitoring TXS and its core metrics, aiming for a score of 90 by 2029.
  • Use data from ServiceNow, Nexthink, and IT4U to identify trends and insights.
• Customer Experience Data Integration:

• Aggregating experience data across IT4U, Nexthink, ServiceNow, and surveys to build a comprehensive enterprise view.
• Supporting action prioritization through data-driven insights.

• IT4U Initiative Support:
  • Analyzing user behavior and feedback on IT4U to optimize service and reduce desk contacts.
  • Engaging with monthly IT4U Influencer Forums and developing pertinent communications.

• Collaboration & Communication:
  • Working with service owners, analysts, engineers, and communication teams to translate data into impactful leadership-ready insights.
  • Promoting a customer-first, data-driven culture within TSO teams.

Qualifications:

 A candidate with 3–5 years' experience in analytics, ITSM, or digital experience, familiar with Power BI, Tableau, Excel, ServiceNow, Nexthink, and enterprise portals will be ideal.

Strong communication and cross-functional collaboration skills are essential.