At Five Rivers IT, we build and service reliable IT infrastructures for midsized businesses. Five Rivers IT has been growing at a consistent rate of 30% a year for the last 3 years. We are in search for an IT Field Technician to join the dynamic team of professionals providing world class IT services to its clients in the Tampa – St. Petersburg FL area. The ideal candidate will be responsible for supporting various technical functions and assisting with ensuring the efficient operation of our systems. 
 
Work location: Tampa – St. Petersburg area, FL 

• candidates need to have their own car. 

Responsibilities: 

• Provide comprehensive technical support for end users, including troubleshooting, maintenance, repair of equipment, and more. 

• Performing server and network troubleshooting remotely and on site 

• Assist in the installation and configuration of systems and technology 

• Maintain accurate records of service requests, installations, repairs, and document, follow and update SOP’s. 

• Managing servers and network equipment 

• Provide training and guidance to staff on the use and maintenance of technical solutions. 

• Work on projects and tasks assigned in a timely manner 

• Be available for off hours on-call rotation. 

• On-site visits to client site as needed 

Qualifications: 

• Education: A degree or diploma in a relevant technical field is preferred. 

• Experience: Minimum of 3 years of experience in a technical support role. 

• Skills: Strong problem-solving skills, excellent communication abilities, and proficiency in using technical equipment and software. 

• Flexibility: Ability to work onsite and adapt to various technical challenges. 

• Multifunctional: Capability to handle multiple technical responsibilities simultaneously. 

• Positive and professional demeanor 

Other Details about the Job 

• This is a Full-Time position. 

• All standard benefits are included such as medical/dental/vision insurance and vacation time. 

• We encourage and reward professional certifications 

• Salary will be based on experience. Please send your resume with the expected salary. Applications lacking expected salary will not be considered. 

• This role is a remote role but requires a minimum of 3 days onsite at our Tampa Florida based client, Please do not apply if you are not local or are not willing to relocate.