Five Rivers IT, Inc.

IT Field Technician

Boston, MA - Full Time

Responsibilities:
  • Attend customer support requests via phone, email, or in person.
  • Performing server and network troubleshooting remotely and on site
  • Doing application deployments
  • Follow change control process
  • Managing servers and network equipment
  • Document and follow procedures
  • Work on projects and tasks assigned in a timely manner
  • Be available for emergencies and scheduled tasks during off business hours
  • Be available for off hours on-call rotation.
  • On-site visits to client site as needed
Qualifications:
  • Microsoft Intune, Entra ID, 365
  • Previous experience in IT, customer service, or other related fields
  • Ability to build rapport with clients
  • Strong troubleshooting and critical thinking skills
  • Positive and professional demeanor
Apply: IT Field Technician
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